Ruralxec terms and conditions

These terms and Conditions of Sale regulate the website turismeruralgirona.org and sales made through it, the ownership of which corresponds to the Rural Tourism Girona – Costa Brava – Pyrenees association (hereinafter, Rural Tourism Girona), with tax code: G-17342841, and with registered offices at Carrer Bonastruc de Porta, n. 15 – Edifici FOEG, 17001 in Girona, and e-mail address info@turismeruralgirona.org. The entity is entered in the Register of Associations of the Generalitat of Catalonia under number 2067-J/2.

These terms and conditions establish the rights and obligations of all users of Rural Tourism Girona, in relation with the products and services offered through the turismeruralgirona.org website.

 

  1. OBLIGATIONS OF THE USER

The user is obliged, in general, when using the website turismeruralgirona.org to purchase the products and to use each of its services in accordance with the law and that set out herein, and must abstain from using them in any way that may impede, cause damage or deterioration to the normal functioning of turismeruralgirona.org by users or that may injure or harm the property and rights of Rural Tourism Girona, the associated establishments that participate in the RuralXec programme of turismeruralgirona.org, the rest of the users or any third party.

 

  1. PRODUCTS AND SERVICES

2.1. Ruralxec

This is a gift voucher for a stay in a rural tourism house of the houses associated with Rural Tourism Girona that wishes to offer this service to the recipients of Ruralxec. This enables the payment or one or several services to choose among the different options that appear on the Ruralxec website section of turismeruralgirona.org.

The content of the provisions may be redefined by Rural Tourism Girona. So, upon booking a service, it is up to the Recipient to verify the exact content of the service.

Provision of the service is subject to the specific terms and conditions of the selected rural house, particularly in terms of cancellation or modification of the booking, age limit and physical conditions of the Recipient(s). Therefore, it is up to the Recipient to find out from Rural Tourism Girona about the existence of the possible specific conditions. Any refusal by a rural house to provide the service for the previously cited reasons shall not be deemed discrimination of any kind nor as non-compliance and shall not result in any liability for Rural Tourism Girona or the rural house involved.

Rural Tourism Girona is simply an intermediary between the Recipient and the rural house, so it shall not be liable in the event of non-provision or incorrect provision of the service. Recipients are expressly informed that only the specific conditions of the rural house selected by the Recipient will apply during the provision of the service.

Rural Tourism Girona reserves the right to end its relationship with one or several rural houses during the valid period of the gift voucher, in particular in view of ensuring the optimum level of quality of the services. In these conditions and bearing in mind the wide range offered in the Ruralxecs, the Recipient or the Client cannot receive any refund.

 

2.2. Gift voucher. Validity and renewal policy.

The gift voucher can be bought through this website and has the following validity:

  1. The Ruralxec is valid for one year from its issue date and is applicable depending on the availability of the accommodation collaborating with the Ruralxec programme of Rural Tourism Girona.
  2. The Ruralxec does not permit any extension to its validity once the expiry date has passed.

IMPORTANT

  1. Once the accommodation booking has been made, cancellations are not permitted within 10 days prior to arrival at the rural house. The reservation dates may be changed as long as the selected accommodation remains the same and the owner agrees.
  2. Under no circumstances will the Rural Tourism Houses Girona – Costa Brava – Pyrenees association refund the monetary amount for the purchased product.
  3. The general contractual terms and conditions may change over time, consult them on www.turismeruralgirona.org.
  4. It is possible that at certain times of the year, the designated quota for gift vouchers or the room type offered is full.
  5. Upon booking, validate the provision of the service with the rural house and confirm the location and availability.

 

2.3. Gift voucher

The gift voucher is exclusively available through the www.turismeruralgirona.org website. It is a voucher with a unique code. The gift voucher is valid for one year from purchase.

 

2.4. Information and opinions.

Rural Tourism Girona shall not be liable for the information or opinions published in the descriptions of the rural houses in the Rural Houses section files of the turismeruralgirona.org website.

Rural Tourism Girona reserves the right to delete from turismeruralgirona.org any comment or opinion from users that is contrary to current legislation, particularly in those cases that breach the fundamental rights and freedoms of individuals.

 

  1. PAYMENT METHOD AND PROCESS FOR ONLINE SHOPPING

The Client will select the Ruralxec they wish to buy from the website, as well as the number of units, which will enter in their “shopping cart”.

They will then provide their billing information, which will also be the delivery information. The Client will be responsible for the accuracy of the personal data provided to Rural Tourism Girona.

Next, the client will select the payment data. Only the PayPal platform is currently available. If the whole shopping cart is paid using PayPal, the Client must identify themselves using their PayPal login and password; if they are not a PayPal user, by entering their bank card information.

By clicking on the “Continue” button enables the Client to register their order, with the condition of having expressly accepted these General Terms and Conditions of Sale.

After having confirmed payment of the order, the Client will receive an e-mail confirming the purchase, and may download a PDF with the instructions for exchanging the purchased Ruralxec.

 

  1. CLIENT WELFARE SERVICE

For any incident, claim or to exercise your rights, users may send an e-mail to info@turismeruralgirona.org or call the helpline 972 226 015, Monday to Friday from 9 am to 5 pm.